Privacy Policy

1. Introduction

AI Duo ("we," "our," "us") operates the AI Duo Pics suite of applications — a custom dog, cat, and cuddly toy pics ecosystem that uses artificial intelligence to generate personalized images of your beloved pets and toys. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use any product within this ecosystem.

By using our apps, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our apps.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

• Account information (name, email address, username)
• Profile information you choose to provide
• Contact information for customer support

2.2 Photos and AI-Related Data

• Photos of dogs, cats, and cuddly toys you upload for AI image generation
• Style preferences, prompts, and creative inputs you submit
• AI-generated custom images produced from your uploads
• Metadata associated with your photos (file name, size, upload date)
• Image generation history and saved creations

2.3 Automatically Collected Information

• Device information (device type, operating system, unique device identifiers)
• IP address and approximate location data
• Usage data (features accessed, time spent, session frequency, generation counts)
• App performance data and crash reports

3. How We Use Your Information

We use the collected information for the following purposes:

• Generate Custom Images: To process your pet and toy photos using AI models and produce personalized pictures
• Improve Our Services: To enhance the quality and accuracy of our AI image generation
• Personalization: To customize your experience and surface relevant styles and features
• Customer Support: To respond to your inquiries and provide technical assistance
• App Functionality: To maintain, operate, and improve our applications
• Security: To detect, prevent, and address technical issues and fraudulent activity
• Communications: To send you updates, notifications, and service-related announcements

4. AI Processing

Our custom image generation features are powered by AI technology. When you submit photos for processing:

• Your photos and creative inputs are sent to our own secure servers (not directly to any third party)
• Our servers perform AI processing using enterprise API capacity that we license from AI infrastructure providers under strict contractual agreements
• These enterprise agreements guarantee that: (a) your data is not used to train any AI models, (b) your data is not retained by the provider beyond the time needed to process your request, (c) your data is not accessible to other customers or any third party, and (d) all processing occurs on dedicated, private infrastructure
• All data is encrypted in transit (TLS) and at rest
• At no point is your personal data shared with, sold to, or made available to any third party

We do not use your uploaded photos or personal information to train AI models.

5. Data Sharing and Disclosure

We may share your information with the following categories of third parties:

Service Providers:

• AI Infrastructure Providers: We license enterprise API capacity for AI processing under agreements that prohibit data retention, model training, and third-party access
• Cloud Hosting Providers: For secure data storage and app infrastructure
• Analytics Services: To understand app usage and improve performance
• Payment Processors: If you purchase premium features or credit packs (subscription management)
• Customer Support Tools: To provide technical assistance

Legal Requirements:

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government or regulatory requests
• Protection of our rights, property, or safety
• Emergency situations involving potential harm

We do not sell your personal information to third parties.

6. Data Retention

We retain your data for the following periods:

• Account Data: Until you delete your account, plus 30 days for backup purposes
• Uploaded Photos: Until you manually delete them or close your account
• Generated Images: Stored in your gallery until you delete them or close your account
• Generation History: Retained for 90 days, then anonymized or deleted
• Usage Analytics: Aggregated data retained for up to 24 months
• Support Communications: Retained for 2 years for quality assurance

You can request deletion of your data at any time by contacting us or deleting your account through the app settings.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Correct inaccurate or incomplete information
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Data Portability: Export your data in a machine-readable format
• Opt-Out: Opt-out of marketing communications and analytics tracking
• Restrict Processing: Limit how we use your information
• Object: Object to certain types of data processing
• Withdraw Consent: Withdraw consent for data processing at any time

AI-Specific Rights: You have the right to object to automated processing of your photos. Our AI image generation requires your photos solely to create the custom images you request, and does not make automated decisions that significantly affect you without human review options.

To exercise any of these rights, please contact us at [email protected]

8. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit (TLS/SSL) and at rest (AES-256)
• Secure cloud infrastructure with SOC2 and ISO27001 certifications
• Access controls and multi-factor authentication for staff
• Regular security audits and vulnerability assessments
• Data anonymization before AI processing where possible
• Secure API connections with third-party services

While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security of data transmitted over the internet.

9. Children's Privacy

Our apps are not intended for users under the age of 13 (or 16 in the European Union). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be processed and stored in countries other than your own, including the United States and European Union, where our servers and AI service providers are located. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses (SCCs) for EU data transfers
• GDPR-compliant Data Processing Agreements with all processors
• Adequacy decisions and approved transfer mechanisms

11. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at [email protected]

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:

• Posting the updated policy in the app with a new "Last Updated" date
• Sending you an email notification (for material changes)
• Displaying an in-app notification

Your continued use of the apps after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Data Processing Legal Basis (GDPR)

For users in the European Economic Area (EEA), we process your data based on the following legal grounds:

• Consent: For AI processing of your pet and toy photos and optional features
• Contract Performance: To provide the app services you've signed up for
• Legitimate Interest: For analytics, improvements, and security
• Legal Obligation: To comply with applicable laws and regulations